SERVICE CONTRACTS

Fast response times
calls to the Service Desk are answered quickly and dealt with as per your SLA

Specialist Expertise

No grumpy advisor promise - UK call centre

Cost Effective Plans
Inclusive* proactive monitoring minimising risk of issues occurring in the first place

Rapid 1st time fix

SLA target time of 2 hours fix for critical issues

Annual Security Audit
Inclusive annual system audit and security assessment*

Why use service contracts?

Although we pride ourselves on honest PAYG support, the industry is moving towards almost exclusively service contracts. Besides for creating a predictable cash flow situation, a contract helps align your IT providers interest with that of your company. It means you get that little bit of extra attention you wouldn't think to request on a PAYG basis. However this extra attention can mean the difference between a backup that stopped functioning with no one noticing and one where our monitoring systems pick it up and deal with it.

What could I get?
Unlimited telephone support
Unlimited remote support
24-hour system monitoring

Microsoft 365 expertise
Server management & maintenance
Ongoing computer maintenance
Support for printers & networking equipment
Backup management
Virus removal
Warranty management
Annual system audit
Annual security assessment

On our Platinum Plan, any help and support you need with your IT systems and equipment is covered. We’re there for the day-to-day care whenever you need us, but we’ll also check on your medium to long-term IT health without you even asking us to. We will monitor your system remotely, 24 hours a day and once a year we will diarise an IT health check to ensure that your system is still operating to maximum efficiency.

Industry Leading SLA agreements:

Pricing:

(out of hours emergency included - we can also offer 'atypical operating hours' support service contracts)

(Discounts available for bulk endpoints)

Managed IT Support Contracts Available for:

Workstations/Laptops

Servers (physical & virtual)

SQL

SharePoint

Microsoft Intune

Exchange/OWA

RDS/terminal servers

Cloud end-users

Office 365 users

Mobile device management (iOS/Android)

Network devices

Network printers

View Service Levels

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